Privacy Policy

Effective Date: January 1, 2026

At Lakeridge Family Dentistry (“we,” “our,” or “us”), also known as Lakeridge Dental, your privacy matters. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Appointment details or service inquiries

• Any other information you choose to provide

We may also collect limited non-personal data automatically, such as browser type, IP address, and pages visited, to improve your experience.

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments

• Respond to inquiries and provide customer support

• Send appointment reminders and service-related updates

• Improve our website and services

• Communicate important information related to your care or our services

We do not sell your personal information.

3. SMS Communications & Consent (A2P Compliance)

By providing your phone number through our website forms, appointment requests, or other communication channels, you expressly consent to receive SMS (text) messages from Lakeridge Family Dentistry.

These messages may include:

• Appointment reminders

• Appointment confirmations or updates

• Important service notifications

• Limited informational or service related messages

SMS Opt-In

• SMS consent is collected through voluntary submission of your phone number.

• By opting in, you agree to receive recurring messages from us.

• Consent is not a condition of purchase.

Message Frequency

• Message frequency may vary based on your interaction with our services.

Message & Data Rates

• Message and data rates may apply depending on your mobile carrier plan.

Opt-Out

• You can opt out at any time by replying STOP to any SMS message.

• Once you opt out, you will no longer receive SMS messages unless you re-enroll.

Help

• For assistance, reply HELP or contact us directly:

Phone: 806-542-2028
Email: [email protected]

Purpose of Messaging

• SMS communications are used for conversational and informational purposes related to your relationship with our practice.

We may use cookies and tracking technologies to improve your experience and marketing efforts.

4. SMS Data Privacy & No Sharing Policy

We respect your privacy and are committed to protecting your personal information.

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

• All SMS opt-in data and consent will not be shared with any third parties.

We may share your information only with trusted service providers (such as scheduling or messaging platforms) strictly for operational purposes and not for marketing.

5. Email Communications

You may receive emails from us related to your appointments, services, or occasional updates.

• You can unsubscribe at any time using the link provided in our emails.

• We respect your preferences and will promptly honor opt-out requests.

6. Data Security

We implement reasonable safeguards to protect your personal information. While no system is 100% secure, we take appropriate steps to prevent unauthorized access, disclosure, or misuse of your data.

7. Third-Party Services

We may use trusted third-party tools and platforms to operate our website and services (such as CRM, scheduling, or communication tools). These providers are required to protect your information and use it only for authorized purposes.

8. Cookies, Tracking Technologies & Analytics

We may use cookies and similar tracking technologies to enhance your experience on our website and improve our services.

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help websites function properly and provide insights into user behavior.

How We Use Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Improve website functionality and performance

• Understand how visitors interact with our website

• Personalize your experience

• Support marketing and advertising efforts

Analytics Tools

We may use third-party analytics tools (such as Google Analytics or similar platforms) to collect information about how users interact with our website. This may include:

• Pages visited

• Time spent on pages

• Device and browser type

• General geographic location (non-precise)

This information helps us improve our website and services.

Advertising & Tracking

We may use tracking technologies (such as pixels or tags) to support marketing efforts, including measuring the effectiveness of advertising campaigns.

Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

By continuing to use our website, you consent to the use of cookies and tracking technologies as described in this policy.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal data

• Request correction or deletion of your information

• Opt out of certain communications

To make a request, please contact us:

Phone: 806-542-2028
Email: [email protected]

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Lakeridge Family Dentistry (Lakeridge Dental)
Phone: 806-542-2028
Email: [email protected]

We value your trust and are committed to protecting your privacy while providing you with excellent care and communication.